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Advisory | Fractional | Coaching

Achieve Superior Customer Success and Retention

Customer Success Consulting and Services

We help maximize organic growth through winning with customer-facing strategy, experience-based insights, and a trusted advisory relationship.

Experienced Customer Success Advisory

Unlock the full potential of your customer-facing strategy with our experience-based Customer Success Advisory services. From insightful guidance to tailored plans, we're here to elevate your success journey every step of the way.

Fractional Customer Success Leadership

Experience the transformative power of fractional leadership. Whether interim or long-term, our skilled leaders drive impactful outcomes, empowering your team to thrive in the dynamic landscape of customer success.

Speaking and Training Engagements

Inspire and educate with our speaking and training engagements. Led by seasoned experts, our sessions deliver actionable insights and practical strategies to propel your team forward in the realm of customer success.

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Redefining Customer Success

Parul Bhandari, the CEO, brings over two decades of invaluable expertise in customer-facing roles, ranging from consultant to business partner and customer success leader. A trailblazer in the field, Parul's passion lies in redefining customer success as a profit generator rather than a cost center. With a focus on eXponential Customer Success, retention, and growth, At CustomerXSuccess, we offer comprehensive advisory, coaching, and leadership solutions tailored to maximize client potential and foster enduring success in the dynamic landscape of business.

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Customer Success Stories

Witness the results of our US-based, globally-focused leadership with 20+ years of experience in customer-facing roles.

Neha R., Founder

Parul has been invaluable in helping us navigate customer success as a small business! She caters her suggestions to the resources we have available, which allows us to move forward quickly and efficiently. She also empowers us with the knowledge we need so that we can scale with strong, core principles in mind.

Former Direct Report

In what felt like too little time for Parul and me to work together, when we did get the chance, it was nothing short of motivating, driven, and focused on success for me and our team. Parul is a go-getter who truly understands customer success and all the moving pieces to make it work. She is a true leader who is approachable, kind, and funny, and you know she believes in you. If you get the opportunity to bring her on board, your team will see great things!

Former Direct Report

Parul is a versatile and dynamic leader in customer success, specializing in SaaS, CS team creation, and process building. I worked very closely with Parul for about a year and a half as she built and refined our Customer Success department towards its full potential. She has an innate ability to observe a space void of process and use the resources at her disposal to create a structure where before there was none. She brings positive energy and challenges the idea of "can't" while taking into consideration the skills and goals of all involved.

Former Direct Report

I worked for Parul as a customer success manager at Aclaimant. I can't speak highly enough about her. Parul's leadership is one of a kind. She leads with compassion and empathy and is a highly effective leader. I learned a lot from Parul and she taught me so much in my time with her as my supervisor. She set me up for success within the customer success world that will carry with me into my career. Parul is an asset to any team!

Your Roadmap to Success

Dive into our treasure trove of resources, including blogs, FAQs, and on-demand materials, designed to empower your journey towards customer success excellence.

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